c309a wireless radio not functioning

[golfnerd]

Where did you find the wireless card?

[CACrowned1]

I too registered so I could add my printer to the long list of printers with this issue.  Purchased 12/12/2009  - wireless card dead today.  Tried all the solutions to no avail.   Have not tried replacing the wireless card.  I also received the random "remove USB device" message.  HP obviously has an issue with this printer and should address it.   Not sure that it matters, but I too primarly accessed the printer wirelessly from Macs.

[sshayward]

I have pretty much given up on this c309 - mine isn't even a year old!  One of the reasons I purchased it is because of the two-sided printing whcih I need when outputting rough drafts of books.  I am in the market for a reliable upgrade - too tired of messing with a printer that doesn't work!  I don't have time to search for a wireless card as it seems that responsibility would rest on the shoulders of HP who should accommodate the numerous wireless cards that have gone out on these printers!

[ala]

I just spent 1+ hrs with tech support - $20 to find out that not only does my wireless radio not work (discount for buying new product offered)  but the Critical Download for a possible fix won't upload either...  This is my 3rd and LAST HP product that has failed in 4 years.  Anyone know a reliable product???

[TomiMAC]

I have just been reading this thread as I have the same problem. Radio fail & "USB connected" when none attached?

Took me 3 1/2 hours of 'phone calls to get the promise of a replacement. Their lines kept cutting the call and reringing required repeating the problem before getting Teck support. Such a longwinded system. I timed 5 minutes talking to Customer services to get put through to Teck.

I was lucky to get a replacement unit sent BUT 2/3 rds. way tru copying a page the scanner failed. cant scan/copy or send fax.

This time it took 1 hour to go tru the reset process with HP Teck for them to issue a replacement unit order.

I am now awaiting a second replacement unit.

Dreadful system of customer support. So long winded and looses customers and ZERO customer satisfaction. IMO

[TomiMAC]

Thank you ashechief

I had the correct screw driver in my kit and removed the Radio card in less thal 3 minutes from the replacement c309a which failed to copy the first page upon arrival. Failed scanner within first day.

The "old" 1 year c309a had a failed wireless card so I swapped the cards and now the old c309a is working perfectly.

This card can be bought on the Net for $10 or so.

HP sent me a replacement c309a from Germany which was defective.

Now HP are sending me a second replacement - FROM Germany to UK.??? 13.5Kilo + 4 1/2 houre total time talking to HP "support".

It is "penny pinching "Beancounters" gon MAD.!!

A "selfrepair" kit with a screwdriver could be made available for this persistant radio card fault for less than the cost, to HP, of ONE hour talking time  to HP Teck.!

Now I have a perfectly working printer and because of HP policy ??  another replacement printer is on its way to me.

[sshayward]

All of this is too time consuming and my time is more valuable than spending 3-4 hours trying to get a tech on the phone.  I am now reviewing laser printers and Mac computers.  I have had it with HP and I have 3 laptops and a PC!  They have so many customers that the loss of one doesn't mean anything to them.  I had the same problems with Sony support so I am not sure there is any company that has "customer service". 

[ashechief]

in case someone is still looking for the radio card these guys say they have on for $20.00

http://www.zis4u.com/officejet-6500-wireless-printer-80211g-wifi-card-1150-7931-wn4300a-p-941.html

[ashechief]

also these guys say they have 10 in stock, but don't give a price

http://www.bigestock.com/inventory/inv1181.htm

[RADIOTRACKER]

I HAVE HP C309a printer w/same problem.  Can you tell me where you found the wifi card for this printer.  I used the p/n 1150-7931 but drew a blank.

Thanks

Ed [Personal Information Removed]