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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
The reason that light blinks is because:
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The output tray is closed or a scanning error has occurred.
And here's what you need to do, to fix it:
Solution one: Open the output tray
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Lower the output tray.
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Pull out the tray extender.
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Check the printer control panel for blinking lights.
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If these steps resolved the issue, you do not need to continue troubleshooting.
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If the issue persists, continue to the next solution.
Solution two: Resolve a scanning error
Follow these steps to resolve a scanning error. If you were not scanning when the error occurred, continue to Service the printer at the end of this document.
NOTE:The printer still prints even if the scan feature is unavailable.
Step one: Turn the printer off, and then on again
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Press the Power button to turn off the printer.
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Wait at least 15 seconds.
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Press the Power button to turn on the printer.
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Check the lights on the control panel to make sure that they are no longer blinking.
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Attempt to scan the item again.
Step two: Print a Printer Status Report
Follow these steps to print a test page.
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Load clean, white U.S. Letter or A4 paper in the input tray, if necessary.
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Press and hold the Power button. While holding down the Power button, press and hold the Cancel button. Hold them both down for 2 or 3 seconds.
The test page prints.
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Power button
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Cancel button
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If these steps resolved the issue and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to scan again.
Keep us posted,
(We shall troubleshoot as a team, fight till the end and emerge - "victorious")
If you would like to thank us for our efforts to help you,
Feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on the "Accept as solution" button.
Have a great day!
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