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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2017 10:09 PM

HP Recommended
Product: CR358A
Operating System: Microsoft Windows 7 (64-bit)

Please explanations about 48:00 error for T2500 plotter

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2017 06:09 AM

HP Recommended

48:00 PRS Actuator system failure
Call agent:
1. Use the power switch at the rear to turn off the printer, then disconnect the power cord.
Reconnect the power cord, then turn on the printer.
2. Perform the scan-axis PRS diagnostic test to troubleshoot the problem further.
Service engineer:
1. Check that the PRS Actuator cable is undamaged and correctly connected to the engine PCA.
2. Replace the printhead-to-paper space solenoid.
3. Replace the engine PCA. 

View solution in original post

1 REPLY 1

‎02-21-2017 06:09 AM

HP Recommended

48:00 PRS Actuator system failure
Call agent:
1. Use the power switch at the rear to turn off the printer, then disconnect the power cord.
Reconnect the power cord, then turn on the printer.
2. Perform the scan-axis PRS diagnostic test to troubleshoot the problem further.
Service engineer:
1. Check that the PRS Actuator cable is undamaged and correctly connected to the engine PCA.
2. Replace the printhead-to-paper space solenoid.
3. Replace the engine PCA. 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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