error message 0xc19a0035 "ink system failure"

[ruready]

Thank you very much for your response.  My new cartridge is not a refill it is a new HP cartridge.  I also tried a second one also a new one.  Ayway I will try your suggestion.

[MANOJ_PATEL108]

Iown a photosmart c6380 and i get error message 0xc19a0035 "ink system failure"

[Joe650]

Missionaccomplished!

I just finished replacing two more swollen capacitors 680uF 6.3V. It’s hard to believe how dynamic the printer has become after the surgery loading itself after the start up. It used to hang and give me hard time connecting to WiFi. I used to restart it a few times before it got to work properly.

The bottom line is HP uses extremely cheap electronic components. The capacitors seem to be the weakest link. They are physically smaller than the ones I replaced therefore more susceptible to heat.

From my experience, using generic ink is not a problem. Recurring errors after multiple resets are caused by components’ failures most likely capacitor’s current leakage.

Replacing those capacitors is also challenging without the proper size tools because the solder they use is harder to melt and the circuit board can be damaged while trying to remove the old components.

It is a shame that many of us who can’t replace a less than a dollar capacitor end up throwing the whole machine away and help ruin the environment besides the money wasted. HP’s bulk cost for a good reliable capacitor shouldn’t be more than a penny but Canon and others are not much better either…

Cheers…

[LewBarton]

I also had a unit exhibiting this error code.  Replaced the bulging 330 uF cap--I used a 470uF 16v part that I had in my parts.  So far, unit is working just fine!  I checked the voltage across the cap--it was about 2.5 volts.  Using a higher voltage rated part, and even a larger cap should be fine.  It is the output filter of one of the switching power supplies on the board.

I've seen a number of open caps on other devices lately--this seems to be a trend as caps are made smaller and smaller!

Lew

[starmandan]

I have replaced a bulging cap but still get the ink system failure error a few minutes after startup. The printer will work flawlessly up until this error occurs. Resetting the error via the methods mentions above is only a temporary fix as the error will pop up again soon after reboot. Is there anything else I can try?

[Joe650]

First of all MAKE SURE you got the POLARITY right because it might be confusing:

The capacitor’s negative pole has a fat minus marking by its side like a rectangle. The longer lead (before you cut them) is the positive side and the circuit board has (plus) signs on the inside telling you which one is the positive side. If the polarity is correct and the soldering is clean, check the rest of the capacitors that are swollen. I replaced three of them and the machine is dynamite now!

[saveometer]

Are you certain? I have fixed the problem short term .... press * and # together, then enter 1 2 3 then press ok twice then press "cancel" - the printer will burst into life again in about 30 seconds. This works every timer which indicates an endemic software problem - HP in denial perhaps??

[saveometer]

You are wise!! We too are getting ridf of 57 HP machines - it seems they are in denial about an endemic fault. Very sad as we have enjoyed HP for decades. There is a temporary solution ... press * & # together, enter 1 2 3 , (display shows now in ui aux support mode), press "Cancel|" and printer will soon spring in to life temporarily. Whew - what a load of problems that must have a simple fix .. wake up HP please!

[saveometer]

I have the same problem and HP tyhemselves do npt seem in the lerast interested in helping! Suggest you7 get a different make of printer - we are changing all 57 of our company HP's - enough is enough.

[CTLongmont]

As of today the printer cannot be serviced!  There are no parts and HP no longer supports repair of this printer per tech support.  This printer should have lasted more than 5 years  of light home use and should be supported longer.  When I asked for consideration in replacing this printer, I was offered none. Shame on you HP for making a printer which fails prematurely and you do not support.  Why should I replace it with another HP?