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- HP Community
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- Printers Archive
- Re: "Extraction Failed: Cannot Open Output File" error mess...

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07-05-2011 05:25 PM
Hello!!
I've tried everything said in the previuos posts and I cannot solve the problem:
1. Installed 7-zip
2. Disable antivirus
3. Installed file in c.\ and my user directories
But when doing the extract process I got the same error: Cannot Open Output File related to autorun.inf file
.... Don't know what else to do ....
Trying to install officejet j5780 driver on a Windows 7 professional 32 bits
Any help will be very appreciated!!!!
07-05-2011 05:27 PM
Hello!!
I've tried everything said in the previuos posts and I cannot solve the problem:
1. Installed 7-zip
2. Disable antivirus
3. Installed file in c.\ and my user directories
But when doing the extract process I got the same error: Cannot Open Output File related to autorun.inf file
.... Don't know what else to do ....
Trying to install officejet j5780 driver on a Windows 7 professional 32 bits
Any help will be very appreciated!!!!
11-22-2011 04:43 AM
I have found a solution to this as I have had the same error on my corporate laptop, but I wanted to use my home printer, a Photosmart D5160 using a bluetooth dongle connected to the front USB port (this works brilliantly btw!)
What you need to do is follow the previous instructions to extract the file to your C: drive using 7-zip but do not double-click the setup file.
Instead, go to Control Panel and add your printer using the wizard. After Windows has found the physical device but you see that your printer is not in the list, click on "Have Disk" and browse to select the folder of the extracted files. Don't select a file, just the full folder. You will then be able to choose your printer from the driver list that appears.
Regards
Mark
05-04-2012 11:45 PM
@GIJeff12 wrote:Hello, I'm trying to install new drivers for my HP Photosmart C4385 Printer. I downloaded the full feature drivers for Windows XP 32-bit, and when I start to install (extract), I get the error message:
Extraction Failed
Cannot Open Output File
And the process closes. It happens at about 85% extraction every time.
Any idea why? I called HP but since it is out of warranty they wanted money, which I think as absolutely ridiculous - won't even give me basic support?? Poor, poor customer service.
06-25-2012 10:18 AM
Hi,
I am trying to install the software for the B109n printer and keep geting the same issue. i have tried all the steps you have mentioned and still keep getting the error.
i'm not able to disable my antivirus because its a work laptop however i really need this software to install.
any help here would be greatfully recevied.
John
02-08-2013 12:14 AM
OK, I'm replying to a post from years ago, but I've got the same problem when trying to install just the BASIC drivers to operate our HP Officejet 4500 G510g-m. My PC is a Toshiba laptop with AMD 1.7 Ghz, 32-bit, OS-Win7.
I too, had the same error "can not open output file" so I began following your suggestions...
1. Turn off all anti-virus / anti-malware programs.
2. Download and install 7-zip.
3. I put the printer installation folder in the C drive and right-clicked and chose "extract files..."
4. I found the new extraction folder, opened it and found "setup.exe" which I double clicked and waited... sadly nothing happened.
Any other suggestions?
Cascade
09-23-2013 02:32 AM
Dear Sir
I am installing the drivers for HP officejet all in one 5610 printer & facing the same problem autorun.inf. I tried all the process suggested by you for above said error. I do the following steps.
1. Paste the installer software on C drive & extracted files using 1zip but at end stil got the same error during extraction process.
Please help me
