replaced print with exact same model printer.It will not print from either computer. Why?

[Photogal]

I have hp photosmartplus b210b. the last one printed fine from computers this will do nothing. Why?

[PrintDoc]

How is it connected? If to a wireless router, did you re-connect it to the router, including your wireless password?

What operating system(s)?  What router?

[Photogal]

I have a wireless with 2 computers on it and the printer.I used the screen and it printed out that diagnostics passed. When I tried to check using windows it said my pc was not connected to router-even though that is how I am online. I have windows xp and the router is netgear. The old machine worked fine for that .It was replaced by HP because of lines on photos.(wireless net work test report)

[PrintDoc]

Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...

What does it say?

[Photogal]

I have tried to use the program you suggested. It didn't work. I tried to uninstall the program from the last computer(using uninstall in all programs) it is still on computer. I tried connecting network through hp in all programs-nothing. I have restarted the computer,the router and the printer. One program says I need Windows print spooler service. What is that and how do I get it. I have been trying for hrs and am getting no where.

[PrintDoc]

1. Press Start > All Programs > Accessories > Run to open the Run dialog Start and type services.msc and click OK.

2. Double-click the Printer Spooler service, and then change the startup type to Automatic. This sets the Spooler service to start automatically when you restart the computer. Click OK.

3. Restart the computer and try to install the printer again.

[Photogal]

I clicked start. I have no run under accessories. But when I use run(in box from start) it brings up system configuration. If I type in msc it can find it. Under printers I now see all but HP. If I open accessories it still has hp printer on it. I tried to add printer using this and it didn't work. The network is running it is what I use to get online. Now what should I try?

[PrintDoc]

Let's delete the printer in Control Panel > Printers (all of them if there are more than one instance of your printer).

Then, re-add it with this method:

1. Make sure the printer is turned on and connected to your network. Verify that you can access the printer's internal web page by browsing to its IP address before continuing.
2. Click >> Start >> Control panel >> Printers.
3. Click the Add a printer
4. Select Local printer
5. Select Create a new port and select Standard TCP/IP Port and click Next button.
6. Under Device type, select TCP/IP Device. Under Hostname or IP address, enter the printer's IP address. Click Next.
7. Select Hewlett-Packard from the list of manufacturers and select and select your printer model. Click Next.
If your printer model was not listed, then select Have Disk, browse the HP CD that came with your printer and select the first file that starts with hp and ends with inf. Click Open then OK. Select your printer model. Click Next.
8. If you are asked, use the currently installed driver.
9. It will ask for the Printer name -- enter a new name or use the existing one. This will be the name of the printer that you select from other applications.
10. You may be asked to share the printer. Choose NO.
11. The Print Test Page box appears. Go ahead and print it.
12. Click Finish.

[Photogal]

The disk has no hp inf numbers. My son loaded it on his windows 7 hp computer and it will not print. The program did load on his with the disk.

[PrintDoc]

OK, get the latest software for your printer from the "Support & Drivers" link at the top of this page.  Install it, making sure there is no USB cable connected to the printer when you do.