Black Ink not function

[ajhome]

Hello,

I have changed all my cartridges recently (all colors and black). Since then, i cant print in black and in all of my prints black color is not included. I have followed every troubleshooting advices i have found in HP support forums but nothing changed. I have also tried to clean cartridges' heads but problem still exists. Urgent !! Thannk you

[The_Fossette]

@ajhome,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Are you facing the same issue when you make a copy?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/product/hp-deskjet-ink-advantage-4610-all-in-one-printer-series/5157461...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!