Blue screen with code D9360A4C

[BerglinJ]

Need help with error codde D9360A4C on a blue screen on the printer.

[Anand_Andy]

Hi @BerglinJ,

Welcome to the HP Support Community

I understand you are facing an issue with your D9360A4C. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[BerglinJ]

The printer is a HP PageWide Pro 477dw Multifunction Printer series

[Anand_Andy]

@BerglinJ,

Thank you for your response, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!