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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Cartridge Error: Cartridge on left must be replaced

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08-30-2011 03:16 PM
I have an all-in-one 6310 Officejet. I print only in black ink and my color cartridge is finally empty. Is there a way to bypass the error message I am getting? The printer will not print anything right now. I am ready to toss this thing and get a Lexmark!
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08-30-2011
03:28 PM
- last edited on
02-21-2017
02:47 PM
by
OscarFuentes
The cartrdige being empty would not cause printing to be blocked on this model, but if it has failed electrically you will get that message. Cleaning the cartridge contacts as shown here may help the problem.
For printing only (not copying) you may be able to print in reserve mode by removing the color cartridge. Some all-in-one models do not support this feature, I am not sure aout the Officejet 6310.
I am not an employee of HP, I am a volunteer posting here on my own time.
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08-30-2011
03:28 PM
- last edited on
02-21-2017
02:47 PM
by
OscarFuentes
The cartrdige being empty would not cause printing to be blocked on this model, but if it has failed electrically you will get that message. Cleaning the cartridge contacts as shown here may help the problem.
For printing only (not copying) you may be able to print in reserve mode by removing the color cartridge. Some all-in-one models do not support this feature, I am not sure aout the Officejet 6310.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
09-07-2011 10:43 AM
I too had the problem/message remove and check color cartridge, etc. Removed, tried new cartridges X2, cleaned nozzle with swab and distilled water, still same message. When I removed the color cartridge, it did print test page for me in black, but as soon as I place any cartridge in the green stall, I get the same message "Remove and check color cartridge". No matter whether I put a used or two new color cartridges in the stall, same message. Is this a permanent failure? or is there something else to try?
09-07-2011 12:51 PM
@jacnkev wrote:I too had the problem/message remove and check color cartridge, etc. Removed, tried new cartridges X2, cleaned nozzle with swab and distilled water, still same message. When I removed the color cartridge, it did print test page for me in black, but as soon as I place any cartridge in the green stall, I get the same message "Remove and check color cartridge". No matter whether I put a used or two new color cartridges in the stall, same message. Is this a permanent failure? or is there something else to try?
What printer model?
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
05-27-2012 06:06 PM
On going error. "replace or re-install left cartridge" on my 6310 all-in-one. Office Max replaced nearly new tri color cartridge but problem persists. I search the internet for solutions, tried many. This seems to be pervasive problem acrossed the product line.
05-27-2012 11:21 PM - edited 08-27-2012 10:00 AM
@ashbery wrote:On going error. "replace or re-install left cartridge" on my 6310 all-in-one. Office Max replaced nearly new tri color cartridge but problem persists. I search the internet for solutions, tried many. This seems to be pervasive problem acrossed the product line.
Do you have HP cartrdiges or third party remans? The third party cartridges are cartridges that have been used up a least once, then returned to the store, then shipped back to a remanufacturer. The quality varies greatly depending on the manufacturer but have generally poor reliability, see here for a study.
Cleaning the cartirdge contacts as shown here may help.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
07-10-2012 04:27 PM
@sierra-remote wrote:No this was not helpful at all. I cleaned the contacts and still get the same message. HP customer service has to easily be the absolete worst I have ever seen.
Please read this post then provide some details. What printer model? What operating system? Are there any error messages on the printer or computer screen?
Please be aware that this forum is a peer to peer support forum, it is not a direct link to HP support. If you want to talk to HP support then Contact HP.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.