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‎05-06-2024 06:51 PM

HP Recommended

I buy a new HP Smart Tank Plus 651 and give me during installation  a cartridge Problem 

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1 REPLY 1

‎05-08-2024 09:09 AM

HP Recommended

Hi @JGCS1234,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Could you elaborate more?

Are you getting any errors?


Meanwhile, Make sure you have tried the steps mentioned in these documents - Carriage jam or E3 error or Paper Jam Error

 

If the error persists, I'm afraid this is a hardware failure. 

Keep me posted for any other assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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