-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Disconnected plastic ribbon
Create an account on the HP Community to personalize your profile and ask a question
01-19-2012 04:40 PM
@bigbri wrote:i am new to the site but was intrigued when I read that you provided pictures of an officejet 8500 encoder strip
anyway I can get those from you
The pictures are of an Officejet 6500 encoder strip, the 8500 would likely be similar. See the pictures embedded in this post.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
03-03-2012 07:59 PM
Hey Bob,
I had the same problem....as per your instructions I reinstalled ribbon. Carriage goes forward and backwards with loud bang..Bang sound. Resulting in 2 new error messages.
1- Ink system failure
2- Carriage jam
Any advice?
Thanks in advance,
Joe
03-03-2012 08:36 PM
@Spaniard007 wrote:Hey Bob,
I had the same problem....as per your instructions I reinstalled ribbon. Carriage goes forward and backwards with loud bang..Bang sound. Resulting in 2 new error messages.
1- Ink system failure
2- Carriage jam [snip]
What printer model? The carriage jam message and carriage banging in the sides indicates the encoder is not working. I would suggest checking to make sure it is properly threaded through the carriage and properly attached.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
03-26-2012 06:09 PM
i have the same problem with my officejet 6500 and ive installed the ribbon, but it still doesnt work. how can i fix t? the error message is: the printerhead instailled is not intended for this printer or is damaged. please help!
03-27-2012 07:07 AM - last edited on 04-19-2016 09:16 AM by OscarFuentes
Hey there, I would recommend this solution provided by Bob_HeadrickBob_Headrick wrote:
I would suggest removing the printhead and cleaning the electrical contacts with a damp lint-free wipe (such as a clean coffee filter) as shown within http://support.hp.com/us-en/document/c01643079. If that does not resolve the issue you will likely need a new printhead.
Edited the link to pertain to YOUR product erniex3
If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal. 🙂
05-26-2012 03:17 PM
I took your advice, took a little time but I got it to work.
I removed the ink cartridges & ran into a problem, I couldn't get it to work again, I cleaned the gunk ink off a couple times and finally the printer ran a report, (succeeded).
Thanks for the great help.
Ron
06-04-2012 02:23 PM
Thank you for your response. It appears quite detailed which is good. There are a couple of points that I would like to express: 1. I received the strip in a plastic bag, upon removal I could clearly see a crease in the ribbon. Will this crease impede the ability of my printer to work?
2. Can you provide a photo or diagram of how the ribbon is run through the ink jets ?
Best regards,
Jonathan Hyde
06-26-2012 09:25 PM
Your instructions on how to install the ribbon were detailed and helpful as I was able to complete this task, however, now I have an error message: Clear paper jam. Do you have any suggustions as to how to make my printer functional again? You assistance is greatly appreciated.
J. Scott Hyde
06-26-2012 10:49 PM - edited 06-26-2012 10:59 PM
@HYDE wrote:Thank you for your response. It appears quite detailed which is good. There are a couple of points that I would like to express: 1. I received the strip in a plastic bag, upon removal I could clearly see a crease in the ribbon. Will this crease impede the ability of my printer to work?
2. Can you provide a photo or diagram of how the ribbon is run through the ink jets ?
Best regards,
Jonathan Hyde
A crease in the encoder would likely cause an issue if it cannot be straightened out without optical distortion.
For an example of how the encoder is threaded see the pictures embedded in this post.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
06-26-2012 11:03 PM - last edited on 02-21-2017 08:38 PM by OscarFuentes
@HYDE wrote:Your instructions on how to install the ribbon were detailed and helpful as I was able to complete this task, however, now I have an error message: Clear paper jam. Do you have any suggustions as to how to make my printer functional again? You assistance is greatly appreciated.
J. Scott Hyde
If this is for your c5550 printer the page here may help. How was the encoder strip originally damaged? If it was a result of clearing a paper jam it may be that a peice of paper remains in the mechanism, I would look carefully for scraps.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.