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‎01-10-2024 03:45 AM

HP Recommended
Product: HP OfficeJet 4655 All-in-One Printer
Operating System: Microsoft Windows 11

I was printing a document and suddendly came out the message "Error Code 0XB9380FC6", I put off the printer and several minuts I turn on again with the same results. What can I do to restore again my HP OfficeJet 4655 printer?

Thanks in advance.

1 REPLY 1

‎01-12-2024 08:36 AM

HP Recommended

Hi @Chary137,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

The error code you mentioned, "0XB9380FC6," is specific to HP printers and usually indicates a hardware or firmware issue.

 Here are some steps you can try to troubleshoot and resolve the issue with your HP OfficeJet 4655 printer:

 

Restart the Printer:

  • Turn off the printer.
  • Unplug the power cord from the back of the printer.
  • Wait for at least 60 seconds.
  • Plug the power cord back into the printer.
  • Turn the printer back on.

Update Firmware:

  • Check if there is a firmware update available for your printer on the HP website.
  • If an update is available, follow the instructions provided to update the firmware. Click Here 

Check for Paper Jams:

  • Ensure that there are no paper jams or obstructions in the paper path.
  • Open the printer cover and check for any stuck paper. If found, carefully remove it.

Reset the Printer:

  • Turn off the printer.
  • Disconnect the power cord from the rear of the printer.
  • Wait for at least 60 seconds.
  • Reconnect the power cord and turn the printer back on.

Check Ink Cartridges:

  • Make sure that the ink cartridges are properly installed and have enough ink.
  • Consider replacing any low or empty cartridges.

Printer Self-Test:

  • Print a self-test page to check if the printer itself is functioning correctly.
  • Refer to the printer manual for instructions on how to print a self-test page. Click Here

 

If the issue persists, It might be a hardware-related issue.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

Rachel571
I am an HP Employee

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