cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Deirs
New member
1 0 0 0
Message 1 of 2
123
Flag Post

Forgotten password to HP desk jet 3630 and network diagnostic page won't print, ink in printer

HP Recommended
Desk jet 3630

I have forgotten my password and unable to print network diagnostic even though there is ink in the printer

1 REPLY 1
ShlomiL
Level 17
Level 17
32,579 32,158 5,523 13,001
Message 2 of 2
Flag Post
HP Recommended

Hi,

If you forgotten the password resetting the printer would be required to gain access.

 

For a such you will first need to update the latest printer firmware through a temporary USB connection and then reset the printer, else it will fail removing the passowrd.

 

To guide you any further please let me know your operating system.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation