HP 2465 printer not printing yellow

[Idoshr]

Hi,

I have an HP 2465 printer for few years. last week it stopped printing yellow. 

I changed cartridge but it didn't help.

thanks,

Ido

[Irwin6]

Hi @Idoshr,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer that is not printing one of the colors.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know which application you are using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Idoshr]

hi Irwin6

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number). - D4H22C

- Error messages or Blinking lights (if any) on the unit.

No error massages

- May I know which application you are using to print?

default of the PC

- When was the last time your printer was working fine?

few weeks ago

- Were there any changes made to your printer recently?

No

- May I know which devices are you using to print eg: Windows PC

Windows PC

thank you