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‎08-04-2022 09:25 AM - last edited on ‎08-06-2022 10:38 AM by Retired

HP Recommended
Product: HP ENVY 7645 e-All-in-One Printer
Operating System: Chrome OS

I have an HP ENVY 7645 that has been working fine all week, today in the middle of a print job it stopped printing and I began getting a Filter Failed error on chromebook. Both the printer and chromebook are up to date. I have checked the paper type and shutdown/restarted both. I have also tried converting the documents to pdfs etc. PLEASE HELP ASAP

1 REPLY 1

‎08-08-2022 10:44 AM

HP Recommended

Hi @lnfredvb

 

Welcome to the HP Support Community. 

 

I understand you are not able to print from a Chromebook. Have you tried printing different types of documents and checking if that prints?

Filter failed errors are found on Macs, not on Chromebooks. Kindly recheck the error. 

 

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

 

For assistance with printing from Chromebook, refer to - HP printer setup (Chromebook)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
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