• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

I am ready to throw this printer out of the window! I am tired of false paper jam messages. The printer will be fine for a few weeks, then...another jam message that may take hours to clear.

 

I have: reset the printer, searched for paper jams, verified the latest firmware, jiggled, and even moved the print cartridge rack to the right (which surprisingly has solved the problem a few times). The only thing I have not tried is an incense purification ceremony.

 

Come on HP, quit telling us to try all the useless procedures. There is a sensor in the machine that is malfunctioning. Fix it!

 

Instead of throwing it out the window, I will put it on the sidewalk and invite passersby to take out their frustration with a hammer. This would make a great video!

 

Additional info: If I am able to run 'align printheads', that frequently fixes the situation. One more bit of evidence that there is some sensor on the blink.

 

 8/28/14: HP support personnel said that the problem I was encountering was most likely due to a faulty sensor.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I just sent you a private message. If you are not sure how to check your forum messages this post, has instructions.

 

Thanks:)

a i n b o w 7000

I work on behalf of HP



Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!

View solution in original post

80 REPLIES 80
HP Recommended

I just sent you a private message. If you are not sure how to check your forum messages this post, has instructions.

 

Thanks:)

a i n b o w 7000

I work on behalf of HP



Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
HP Recommended

So what was the private message?  I need the answer to this frustrating problem too.  Can't tell if this msg it going back to the person who posted or HP.  thanks!

HP Recommended

Hi Shannon!

 

I have sent you a private message as well.

 

Thank you:)

a i n b o w 7000

I work on behalf of HP



Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
HP Recommended

Hi, I have the same problem and I have never been able to resolve issue.  Help please.

HP Recommended

Hi there kehn, welcome to the forumsSmiley Happy

 

I saw your post about also having a "false" paper jam. I would suggest still following the steps for an actual jam to try and rid the problem. If this does not work for you, please let me know!

 

A 'Paper Jam' Message Displays on the Printer

 

 

Happy Monday!

a i n b o w 7000

I work on behalf of HP



Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
HP Recommended

I also need help, I have watched the video and tried all suggestions. There is NO paper jam. Any suggestions? Thanks.

HP Recommended

Hi there @DivaWorkalot, 

 

I just sent you a private message. If you are not sure how to check your forum messages this post, has instructions.

 

If the steps do not help resolve the false paper jam error message you're seeing on your Officejet 8600 Plus, call HP directly to see what your replacement or trade in options are.

 

HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.

 

Have a wonderful Monday!

a i n b o w 7000

I work on behalf of HP



Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
HP Recommended

And, please enlighten me also on the fix for this false paper jam on the Officejet Pro 8600 911a.  I'm curious that the resolution needs to be sent via private message instead of posting it so that everyone can gain from the knowledge.

 

I appreciate your assistance to help me resolve the problem.

 

Thanks.

HP Recommended

@RoadCyclist, welcome to the forums:)

 

I just sent you a private message. If you are not sure how to check your forum messages this post, has instructions.

If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.

 


Thank you,

a i n b o w 7000

I work on behalf of HP



Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.