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05-10-2014 12:03 PM - edited 08-28-2014 09:40 AM
I am ready to throw this printer out of the window! I am tired of false paper jam messages. The printer will be fine for a few weeks, then...another jam message that may take hours to clear.
I have: reset the printer, searched for paper jams, verified the latest firmware, jiggled, and even moved the print cartridge rack to the right (which surprisingly has solved the problem a few times). The only thing I have not tried is an incense purification ceremony.
Come on HP, quit telling us to try all the useless procedures. There is a sensor in the machine that is malfunctioning. Fix it!
Instead of throwing it out the window, I will put it on the sidewalk and invite passersby to take out their frustration with a hammer. This would make a great video!
Additional info: If I am able to run 'align printheads', that frequently fixes the situation. One more bit of evidence that there is some sensor on the blink.
8/28/14: HP support personnel said that the problem I was encountering was most likely due to a faulty sensor.
Solved! Go to Solution.
05-13-2014 11:49 AM
05-13-2014 11:49 AM
08-04-2014 08:06 AM - last edited on 03-07-2017 04:08 PM by OscarFuentes
Hi there kehn, welcome to the forums
I saw your post about also having a "false" paper jam. I would suggest still following the steps for an actual jam to try and rid the problem. If this does not work for you, please let me know!
08-11-2014 08:30 AM
Hi there @DivaWorkalot,
If the steps do not help resolve the false paper jam error message you're seeing on your Officejet 8600 Plus, call HP directly to see what your replacement or trade in options are.
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a wonderful Monday!
08-27-2014 12:24 PM
And, please enlighten me also on the fix for this false paper jam on the Officejet Pro 8600 911a. I'm curious that the resolution needs to be sent via private message instead of posting it so that everyone can gain from the knowledge.
I appreciate your assistance to help me resolve the problem.
08-27-2014 01:14 PM - edited 08-27-2014 01:14 PM
@RoadCyclist, welcome to the forums:)
I just sent you a private message. If you are not sure how to check your forum messages this post, has instructions.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.