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Locked

‎03-03-2020 06:10 AM - edited ‎03-03-2020 06:14 AM

HP Recommended
Product: Officejet Pro 9010 Series All-in-one Printer
Operating System: Microsoft Windows 10 (64-bit)

HP OfficeJet Pro 9015 All-in-One Printer. Control Panel is LOCKED. I don't know the login details. So I cannot finish setup.

 

I am trying to set up this HP Officejet Pro 9015 All-in-one printer again after having computer and network issues. My problem is the printer Control Panel is locked and I don't know how to unlock it. I don't know the Username and Password for it. Maybe I accidentally locked it.

 

Please help!

11 people had the same question
6 REPLIES 6

‎03-05-2020 07:27 AM

HP Recommended

Hi @Lambert32

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎03-17-2020 01:00 PM

HP Recommended

I am having the same issue, where control panel on the printer is locked. Can someone provide instructions how to fix this please. 

 

Thank you 

 

Was this reply helpful? Yes No

‎03-17-2020 01:02 PM

HP Recommended

hi, 

Are you able to share this instruction with me as well. 

 

Thank you 

Was this reply helpful? Yes No

‎03-18-2020 02:34 AM

HP Recommended

Hi @Wdiaz

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎03-20-2020 08:36 AM

HP Recommended

I have the same issue.  Can you please provide the same message to me?

 

Thank you in advance

Was this reply helpful? Yes No

‎03-20-2020 08:50 AM

HP Recommended

Hi @tohnloc

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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