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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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Hi

 

I have this problem, and the associated fix on the website does not work for me.

 

Are there any other fixes that do?

 

Thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Hello Scooter1066,

 

Welcome to the HP Support Forums! Smiley Happy I understand you are getting the error code '0x07a74dd6' on the front panel of your HP Officejet 7310. You have gone through the troubleshooting steps but still have the error message.

 

I would like you to Perform a Partial Reset on the 7310, please click here: http://support.hp.com/us-en/document/c01302031

 

If you have completed all steps listed here: An Alphanumeric Code (Example: '0x......' or 'C2......') Displays on the Front Panel When Printing as well as the Partial Reset with no success, I suggest you call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl

 

Thanks,

HevnLgh
I work on behalf of HP



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View solution in original post

8 REPLIES 8
HP Recommended

Hello Scooter1066,

 

Welcome to the HP Support Forums! Smiley Happy I understand you are getting the error code '0x07a74dd6' on the front panel of your HP Officejet 7310. You have gone through the troubleshooting steps but still have the error message.

 

I would like you to Perform a Partial Reset on the 7310, please click here: http://support.hp.com/us-en/document/c01302031

 

If you have completed all steps listed here: An Alphanumeric Code (Example: '0x......' or 'C2......') Displays on the Front Panel When Printing as well as the Partial Reset with no success, I suggest you call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl

 

Thanks,

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
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I have this problem as well. What does it mean?
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jriv,

 

Were you able to follow my Solution in this thread to try and get rid of the error message you are receiving on your HP Officejet 7310? The error message could refer to anything from the product needing a basic reset to reinstalling the printhead or cartridges, as stated in the troubleshooting document:

 

"There are many variations of these alphanumeric codes. Some begin with '0x...' while others begin with a 'B' or 'C.' Your exact error might not be in the example list, but you should continue with the troubleshooting outlined in this document."

 

If you have any more questions please feel free to ask, let me know the outcome of the troubleshooting.

 

Thank you,

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
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I have no success in repairing my 7310 using the partial reset instructions provided.  Does anyone have another option for me to try? Is there such a thing as a full reset?

Thanks

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ctuck48,

 

If you have tried the reset with no success, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thank you,

 

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
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IT WORKED! Getting the ink cartridges pulled was the most challenging. There is a tab in the way preventing them from coming out all the way, but you can still flip the covers open and simply slide the cartridges loose. That was enough for my machine to reset. Thanks again!
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This didn't help on my HP Officejet 7410. Tried the partial reset (depressing # and 3 on powerup). Unable to withdraw cartridges parked on the far right. Removed phone line as well in the process, still get the same alarm as title from the 7310 user.
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Correction. I had to hold the # and 3 down simultaneously for a full 2 minutes as the previous member noted. 30 seconds was insufficient. That then worked. Cartridges were able to be fully removed as the white tab had lowered for me for full removal. Rinsed slightly in water to clear any dryness and now it would appear to work fully. Thanks.
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