Solved: HP Officejet Pro 7740 - Blue Screen - B82F6174-WINDOWS - HP Support Community

ajbarc · ‎09-06-2022

My printer has been functioning fine up until today. All of a sudden I am getting constant blue screens. Over the last couple years I would get an occasional blue screen and I would power it off and back on and it would be fine. Today I have been getting a blue screen. I reset the printer and within the hour I will look back over and its blue screened again.

I haven't changed anything in my setup recently. What can I do to fix this? I have tried searching for that error code, but I have been unable to find any information.

Thanks

Be-the-light · ‎09-08-2022

Hello Community,

I called HP tonight. When the customer service rep indicated my printer was out of warranty, their next statement related to the purchase of new HP products. I called them out on it right away, indicating that if that was their response, then any new product would be Epson or other. “I am calling on an HP product that seems to have a firmware issue. I suspect that the coding written into the firmware has an error that hopefully mistakenly, and not intentionally, decapitates our printers”. Its very coincidental it started happening for us around the same day. In trying to figure out the solution, I disallowed them from remotely accessing through my computer, and privacy/security and because this feels like firmware. My computer, phone, tablet all print to it in the few hours it is back going before giving the blue screen. HP Smart software diagnoses no issues. Call help had me do a semi-full reset. It’s now 3 hours after (longer than the 2 hour timeframe since power cycle when printer would show blue screen)

[content removed]

Even if the printer is “out of warranty”, HP is still providing firmware updates to it so becomes responsible for continued support to the printer and any recurring issues caused by updates. I put it on record that HP needs to engage on this, and come up with a solution to support their product and clientele better, and fix any coding issue on their latest firmware issue that is likely at the root of this issue for us.

View solution in original post

farside11 · ‎09-07-2022

I am on Windows 10 but getting the exact same code. Nothing is different. I just look over and the printer has crashed It has crashed multiple times over the last few days. Has HP pushed out a printer software upgrade?

ggppgg · ‎09-07-2022

Same error here, it's connected as a network printer via ethernet, so OS isn't relevant. Same behaviour as you describe, no change on my configuration before.

EhmEducation · ‎09-07-2022

Exact same behavior. It happened in the past very rarely, but has been happening multiple times a day since about two days ago (?)

Printer isn't even being used. It just sits there, connected to the internet through Wifi. When I come back an hour or two later it has crashed with B82F6174

Tim3482 · ‎09-07-2022

I just started getting the same blue screen. Has anyone found a solution?

tonny_arditoro · ‎09-07-2022

Exact same error. My printer has been functioning fine up until two days ago. All of a sudden I am getting constant blue screens. Yesterday I've got a blue screen error B82C4A52 and today B82F6174.

I can't find any information to fix it, thus I just keep restarting the printer.

DACING · ‎09-08-2022

I have the same issue as well. This must be something on HP server side cause it’s strange for so many people to happen at the same time.

PaullB · ‎09-08-2022

I'm getting this code on my 7740 as well today. Printer works fine if I restart

JayHeming · ‎09-08-2022

I also have experienced same problem, I have occassional had a blue screen come up, i restart the printer and blue screen always comes back.

SJoukes · ‎09-08-2022

Same problem here, it happens multiple times a day. Printer is rendered useless.

HP Officejet Pro 7740 - Blue Screen - B82F6174-WINDOWS

Create an account on the HP Community to personalize your profile and ask a question