• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-02-2011 08:47 AM

HP Recommended

I had this all-in-one printer set up and working on wireless through ATT Uverse router in one city.  just moved to another city and got Verizon FiOS.  Now when I try to set up the wireless connection, the printer will connect to the router, but my computer cannot locate the printer.  It gave a 169 IP address which doesn't seem right.  I've tried uninstalling and reinstalling the printer software on my computer, but when going through setup on the computer, it can't find the printer automatically or by me typing in the IP address it shows on the printer.  Not sure what I have done wrong.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-02-2011 09:53 AM

HP Recommended

It is not connected to your router (indicated by the 169.254 IP address).

 

Let me know the model of your FIOS router (Rev D, E, etc). 

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-02-2011 09:53 AM

HP Recommended

It is not connected to your router (indicated by the 169.254 IP address).

 

Let me know the model of your FIOS router (Rev D, E, etc). 

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
Was this reply helpful? Yes No

‎09-02-2011 10:47 AM

HP Recommended

When you said it was not connected, I went through the set-up again and did find a problem with the connection.  Got that fixed and it is working now!  thanks!

Was this reply helpful? Yes No

‎08-25-2016 10:28 AM

HP Recommended

I have ATT Uverse and my officejet pro 6978 (and deskjet 3520) is always being dropped.  ATT says it's a printer problem, I printed with 3520 for 2 years on DSL,

 

anyone have a fix for printer dropping with ATT Uverse?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.