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‎03-22-2016 05:43 AM

HP Recommended
Product: HP8610
Operating System: Mac OS X 10.11 El Capitan

Hello,

 

I purchased this product for Christmas last year, worked fine, sometimes wouldn't print, but then I restart it and then it works. Last night it wouldn't print a Word document, I tried restarting it and it doesn't work. It is wirelessly connected to the network, but it doesn't print, it tells me that it's 'ready to print' and the status is IDLE. 

 

Thanks so much for your help

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-22-2016 09:21 AM

HP Recommended

I reinstalled the driver and now it works fine. Thanks.

View solution in original post

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4 REPLIES 4

‎03-22-2016 07:43 AM

HP Recommended

I have that same printer.  When the printer doesn't print, the first thing I do is run Print and Scan Doctor.  99% of the time, this resolves the issue. 

 

http://support.hp.com/us-en/document/c03286146

I am an HP employee.
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‎03-22-2016 09:05 AM

HP Recommended

Thanks for the reply, but Print and Scan Doctor is not available for Mac computers. 

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‎03-22-2016 09:21 AM

HP Recommended

I reinstalled the driver and now it works fine. Thanks.

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‎07-03-2017 02:16 PM

HP Recommended

I cannot send to my printer from my sending from to my printer

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