INKJET 2620 Error Codes

[Chad1000]

Couple items. I get a different erroe message everytime I get it to finally turn on.

Computer doesn't show it's connected even though it appears in my Attached devices.

[The_Fossette]

@Chad1000,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check whether the issue is resolved.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

https://support.hp.com/in-en/drivers

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

If you continue to face the issue, in order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• What is the exact error you are getting?
• What is the exact issue you are facing?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[Chad1000]

I did what you recommended and still nothing. The printer sits there with the power button blinking and has given me these two Error codes: OXB8025CBE and OXB80005F4. The latter is showing on the printer screen currently.

My PC will not recognize that it is connected to any USB port.

It hasn't been working for at least a couple weeks.

I have not performed any troubleshooting nor have I made any changes to the software or hardware to the PC.

[The_Fossette]

@Chad1000,

It is great to have you back and your patience is greatly appreciated.

Is the carriage moving freely?

Are you using HP genuine cartridges?

Please provide me the above information to assist you better.

I await a response at your earliest convenience.

[Chad1000]

The printer carriage moves freely, we are using HP Ink, and it just gave a different error code. My PC still doesn't recognize it. It may be time for a new one I'm thinking. Recomendation? Thanks for your help, I appologize for the delay in responding, I was in meetings the last couple days. The new error code is OXB0023BFO.

[The_Fossette]

@Chad1000,

Thank you for the information.

I recommend you follow the below steps and check if it helps.

1.With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 

2.Remove USB cable, if present. 

3.Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 

4.Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 

5.Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue to face the issue, I am sending you a private message suggesting next course of action.

Please check your private message icon in the upper right corner of your HP Forums profile.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!