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‎05-12-2024 07:36 AM

HP Recommended
Product: HP LaserJet Pro 400 color MFP M475dw
Operating System: macOS 10.13 High Sierra

Where can I get service for my HP LaserJet Pro 400 MFP M475dw in the San Antonio, TX area?

I am getting the error code 51.23, Yellow scanner laser error.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎05-12-2024 12:20 PM

HP Recommended

Looks like the US  listings are missing, works for Canada. I have escalated the issue to the moderators. It should show US service centers. Sometimes these are temporary glitches, I suggest you try again tomorrow morning and hopefully the issue will have been resolved.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-12-2024 11:47 AM

HP Recommended

Use the service center locator here https://support.hp.com/us-en/help/service-center

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-12-2024 12:03 PM

HP Recommended

The link you provided, just loops back on itself and does not give any location information on service providers.

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‎05-12-2024 12:20 PM

HP Recommended

Looks like the US  listings are missing, works for Canada. I have escalated the issue to the moderators. It should show US service centers. Sometimes these are temporary glitches, I suggest you try again tomorrow morning and hopefully the issue will have been resolved.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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