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‎04-16-2024 08:03 PM

HP Recommended
Product: Smart Tank 7301

When I very first turned my new printer on, the motor for copier bed starts going crazy back and forth.   Really grinds the plastic.   Only way I have figured out how to stop it is to turn off the printer.   I can not even begin to run set up.   Any help would be appreciated.  

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1 REPLY 1

‎04-18-2024 02:34 PM

HP Recommended

Hi @AustinReedDDS,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the printer hardware and may need replacement.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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