Office Jet Printer stopped working BLUE SCREEN

[B83C0E74]

Hey All,

Printer has worked great for years, but now every time it goes to sleep the screen either goes white or blue with the error B83C0E74. Resetting the printer brings everything back on line, but only until the next cycle.

Any ideas?

Thanks!

[Nirvana_95 · Accepted solution]

Hi @B83C0E74  

Welcome to the HP Support Community.   

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.   

We need to perform a Semi full reset to restore the printer back to its original settings.   

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.   I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.    

To access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name , or simply click on this link.   

Hope this helps! Keep me posted.    

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.  

[B83C0E74]

Thank you for the help! Everything is up and running again!

[Nirvana_95]

AWESOME!!

I am happy to know that the issue is resolved. If you need any assistance in the future, you know where to find us.

Have a lovely day ahead.