Older generation cartridge installed

[Mike96326]

After getting this error, I downloaded the latest driver/firmware.  I'm still getting the problem.  I'm using a genuine HP cartridge.

[Mike96326]

I have not received any replies to my problem.  Can someone offer some help?

[Mike96326]

My case number is 5091046892.  I've not received any response for help.  

[Mike96326]

I called HP with my case number.  The response I got was my "new" cartridge was out of warrant because it is dated 2019/12/01.  Looks like I should have not bought two new cartridges at the same time because I don't print that much.  The only options HP gave me was to buy a new cartridge, a new printer, or enroll in their Instant Ink Support...

[sandytechy20]

@Mike96326

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

Reset the printer

Reset the printer to recover from printer errors or failures.

• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Clean the ink cartridge and printhead electrical contacts

• Remove any debris or buildup from the contacts on the cartridges and in the carriage.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Remove the cartridge indicated in the error message from the carriage.
• Wipe the copper-colored contact on the cartridge with a lint-free cloth.
• 
• Place the cartridge to the side with the contact facing upwards.
• Wipe the contact inside the printhead with a lint-free cloth.
• 
• Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.
• Repeat these steps for any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.