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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Print Cartridge Missing or not Detected

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02-15-2012 05:07 PM
I have a HP Photosmart C4280 running on Windows XP. Every time I try to print, I get the message "Print Cartridge Missing or not Detected"...it appears to be the tri-color cartridge causing the issue. I have taken both cartridges out and then put them back in, I have turned off the printer and then turned it back on....the only thing that seems to work is to go into my HP Solution Center, select my printer, select Settings, select Printer Toolbox, select Device Services and finally select Print a Diagnostic Page. Then, and only then will the printer print my document--then it prints a diagnostic page. I have to do this every time I want to print something...any suggestions?? I am wasting ink and paper...
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07-24-2012
09:10 AM
- last edited on
02-21-2017
09:29 PM
by
OscarFuentes
Hello Loggin
Are you using Genuine HP ink cartridges? The article below covers cartridge problems for the Photosmart C4280. Have you recently moved to another country? Sometimes new regions have different ink cartridges.
Have you tried a new HP ink cartridge yet? That way you can isolate the issue.
When a solution is found please mark the post that solves your issue.
02-17-2012
02:22 PM
- last edited on
02-21-2017
05:03 PM
by
OscarFuentes
Hello g-d-w
Please try the following article. It may help resolve your problem.
When a solution is found please mark the post that solves your issue.
03-02-2012 01:09 PM
Hello g-d-w
I am curious if you ever got your problem resolved and if so how.
-Travis
When a solution is found please mark the post that solves your issue.
03-03-2012 05:22 PM
Travis
We recently purchased an I-Mac and during the transition, the printer was unplugged for about 20 minutes. When I re-connected it, everything seemed to work just fine. Guess I was in too much of a hurry when I turned it off and on before contacting y'all. Thanks for your help
03-05-2012 01:03 PM
Hello coeeyore
What is your printer model as some things in the article above might differ from model to model. Also are you using HP Ink? Also if you could provide a short summary of some things you have already tried.
-Travis
When a solution is found please mark the post that solves your issue.
03-06-2012 04:17 PM
C5150 and all HP inks. tried the reboot routine with and without cartridges inserted (added cartiridges after the request). Every time it comes back the same result for the new Yellow cartridge = please insert a new ...
07-24-2012
09:10 AM
- last edited on
02-21-2017
09:29 PM
by
OscarFuentes
Hello Loggin
Are you using Genuine HP ink cartridges? The article below covers cartridge problems for the Photosmart C4280. Have you recently moved to another country? Sometimes new regions have different ink cartridges.
Have you tried a new HP ink cartridge yet? That way you can isolate the issue.
When a solution is found please mark the post that solves your issue.