Print Cartridge (still) not detected on Photosmart C4280

[namesink]

The message appears on the Photosmart C4280.  I tried reinstalling, cleaning contacts.  Then I bought new HP brand cartridges to replace the (non-empty) cartridges.  None of this makes any difference.  I still get "Print Cartridge(s) missing or not detected" showing on the device.  Any thoughts??

[Ciara_B · Accepted solution]

Hi,

Try the steps described in this document

Do any of these solve the issue??

[namesink]

Thanks for the suggestion, but I had tried the steps listed on that page.  They didn't work.  (BTW, the first link to determine cartridge compatibility doesn't work.  I had already established compatibility anyway.)

[texantreasure08]

Hello,

I had the same problem with 2 new sets of ink cartridges. It finally started working after I cleaned the copper contact points with a wet q-tip on the actual printer & then dried it with a new q-tip. Hopefully that helps!

[ppielHPUser]

I've tried wit both Q tip and coffed filter and I am still getting the same error message. How can I tell which cartridge that it is not detecting? Any help greatly appreciated. thanks

[Ciara_B]

Hi ppielHPUser

If you've followed the steps in the document (such as cleaning the cartridges, re-setting the printer etc.) then I would suggest contacting Phone Support. You can check if cartridges are still within warranty by checking the warranty ends date here 

Hope this helps.

Ciara

[brightima]

I have exactly the same problem. Can you please let me know if you figured it out? One person told me that I'd need to enter some codes to fix it?..

[pinhani]

Thanks for the above link, it cleared the error message at first attempt

[sara4196]

WHEW!!! I thought this dang thing was officially MESSED UP!! I was looking at websites fixing to buy a NEW one! Then I typed in that "missing or not detected" message that I absolutely could NOT get rid of for NOTHING! I followed all those steps and ABRA-CADABRA!! HOCUS-POCUS!!...WORKING AGAIN!!   --Sara--