Print cartridge error

[Kriss9]

I cannot get rid of the "incompatible cartridge " error

[Gaya1239]

Hi @Kriss9 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're encountering an "incompatible cartridge" error with your HP ENVY 5530 printer, there are a few steps you can take to try to resolve the issue:

• Check Cartridge Compatibility: Ensure that the cartridge you're using is compatible with your printer model. Sometimes, using cartridges from third-party manufacturers or refilled cartridges can cause compatibility issues. Make sure you're using genuine HP cartridges that are compatible with the ENVY 5530.
• Reinstall Cartridges: Remove the cartridges from the printer and then reinsert them firmly into their respective slots. Sometimes, a loose connection can trigger the error message.
• Clean Cartridge Contacts: If the cartridge contacts or the contacts in the printer are dirty or dusty, it can cause communication problems. Use a clean, lint-free cloth to gently wipe the contacts on both the cartridge and the printer.
• Restart Printer: Turn off the printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in and turn it on again. This can sometimes reset the printer and clear any temporary errors.
• Update Printer Firmware: Check if there's a firmware update available for your printer on the HP website. Updating the firmware can sometimes resolve compatibility issues and improve overall performance. Update the firmware on an HP printer
• Reset Printer: If the error persists, you can try resetting the printer to its factory defaults. Refer to the printer's user manual for instructions on how to perform a reset.

Refer to this document:   HP ENVY 5530 e-All-in-One Printer series  user manual

HP printer ink cartridge issues including 'Incompatible', 'Missing', 'Failure' and enrollment errors

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.