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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Hi @Robin_Fogg1,
Welcome to the HP Support Community.
I'd be happy to help you!
I understand that you are facing issues with the E4 paper jam.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Automatically clear the jam
- Paper jams can be real or false. The printer might report a paper jam even when there is no jam.
- On the printer control panel, press the Cancel button
to automatically clear the paper jam.
Clear jammed paper from the printer
- Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.
Click here for the remaining steps and follow all the instructions.
Update the firmware. Click here
Hope this helps! Keep me posted for further assistance.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
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