Printer error code A3 3312

[Subhu2]

HP laser printer MFP 178nw.

what is error code A3 3312.

[Rachel571]

Hi @Subhu2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code A3 3312 on an HP LaserJet MFP 178nw printer typically indicates a problem with the scanner mechanism. This error can arise due to issues such as a jammed scanner, a problem with the scanner's motor, or a fault in the scanner's communication or power supply.

To resolve this issue, you might try the following steps:

Restart the Printer: Sometimes a simple restart can clear the error. Turn off the printer, wait a few seconds, and turn it back on.

Check for Obstructions: Open the scanner lid and check for any obstructions or debris that might be causing the scanner not to move freely.

Clean the Scanner: Use a soft, lint-free cloth to gently clean the scanner glass and the underside of the scanner lid.

Check Connections: Ensure that all cables connected to the printer are secure and not damaged.

Reset the Printer: You can reset the printer to its default settings, which sometimes resolves scanner issues. Be aware that this will erase all settings on the printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support