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‎10-03-2021 03:43 PM

HP Recommended
Product: HP Officejet Pro 8500A
Operating System: Chrome OS

I'm trying to print from my Chromebook to my HP Officejet Pro 8500A via a USB. I've been able to do this with no problem for several years, but now as soon as I hit print, the printer displays a message that says "Print cancelled." The printer is able to print test pages. Any help would be appreciated; I truly don't understand why this is happening.

Category:
6 people had the same question
1 REPLY 1

‎10-06-2021 08:51 AM

HP Recommended

@MegThomas333, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print from your Chromebook. If you are able to print test pages, it means the printer hardware is working fine.

 

Check for any updates available for the Chromebook.

 

For more info on printing, refer to - HP printer setup (Chromebook)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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