-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Printer prints etc but not from Computer
Create an account on the HP Community to personalize your profile and ask a question
05-11-2020 10:20 AM
This link explains how a ping cmd works.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
05-11-2020 10:52 AM
Thanks for the ping info.
Let's delete the HP driver at root level.
In the search box on the taskbar, type Control Panel and select it from the results.
Select Program and Features
Select your HP Printer
Select Uninstall
Open Devices and printers
In the Devices and Printers windows look for your HP printer.
If you see it listed right-click on it and choose `Delete' or `Remove Device'
Open up the run command with the "Windows key + R" key combo.
Type printui.exe /s and click Ok.
Click on the "Drivers" tab
Look for HP Printer driver.
If you see it Click on it and click Remove at the bottom
Select Ok
Select Apply and Ok on the Print Server Properties windows
Close Devices and Printers
Reboot your computer
Install the latest HP printer software.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
05-12-2020 03:06 AM
all done. will still print from my mobile , however attempted to print from computer had spooling and a blue circle going around for ages, then it said printing and then again the error message at the side and had to delete the document ARGHHHHH
05-12-2020 04:30 AM
Well got totally fed up as uninstalled it all again but it wouldn't let me uninstall the Driver. SO I went down the old fashioned way and got out the portable DVD-RW thing and set up via the DISC and its working . !!!!¬! Don't know how long for but tested a couple of times . fingers crossed Thank You for all your help
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