Printer sleeps and won't wake up

[GadgetSlave]

Printer keeps going into a deep sleep mode. Then I have to unplug it then plug it back in, to have wake it up. Touching screen does nothing. Power button won't shut it off. But blue light showing bluetooth is on. Tried everything I can think of. Tired of reaching back to unplug it. PS. power button stays lit also

I've read and tried the solution at the thread below, but it does not work.

https://h30434.www3.hp.com/t5/Inkjet-Printing/Printer-sleeps-and-I-cannot-wake-it-up/td-p/6913670

[asmita6658]

Hi @GadgetSlave

Welcome to the HP Support Community. I'd be happy to assist you with the sleep mode issue. 

Let's try the below steps to see if that helps -

1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!

2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.

4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

I'd like to know the following to isolate the issue further-

1.) Are the printer and PC connected to the same network?

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer?

4.) Is there an antivirus software installed on your PC?

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Set sleep mode settings to max or off - 

1. From the Home screen, touch ( Setup ).

NOTE: If you do not see the Home screen, press the Home button.

2. Touch Power Handling.

3. Touch Sleep.

4. Touch After 5 minutes, or After 10 minutes, or After 15 minutes.

Disable Auto Off feature.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[GadgetSlave]

Asmita, I don't think you're really addressing the issue.  The printer is entering a deep sleep mode and will not wake up.  Not even the power button on the printer will cause it to take action.  It won't wake up.  Nevertheless, let me address your notes with the same outline you presented them:

1 - this is not the issue.  the issue is the printer goes to sleep and no matter what I do, it won't wake up.  even standing right in front of the printer.  it's not an issue of "barriers".

2 - change router channel - see above.  the buttons on the printer don't even work when it goes to sleep.  nothing works.  it's not a router issue.  

3 - again, see above.

4 - see above

For your other questions:

I'd like to know the following to isolate the issue further-

1.) Are the printer and PC connected to the same network? - All devices are on the same network. 

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks. - all devices on 2.4GHz network.

3.) What is the distance between the router and the printer?  40 feet

4.) Is there an antivirus software installed on your PC? - i use a mobile phone to print from, not a PC

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues.  - Not applicable - iOS device

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware  - Printer has most up to date firmware.

Set sleep mode settings to max or off - No ability to turn off.  It's set to 15 minutes, which is the max.

1. From the Home screen, touch ( Setup ).

NOTE: If you do not see the Home screen, press the Home button.

2. Touch Power Handling.

3. Touch Sleep.

4. Touch After 5 minutes, or After 10 minutes, or After 15 minutes.

Disable Auto Off feature. - No such feature on the HP Envy 4520

[asmita6658]

@GadgetSlave

Please check with your Internet service provider if your router is able to forward 'Bonjour packets'. Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

[GadgetSlave]

I plugged the printer into my laptop and it still goes to sleep and won’t wake up.

not sure what my internet service provider would have to do with your printer going to sore and not waking up when it’s plugged directly into my laptop.

seems like you have a major product flaw and you’re deflecting it Elsewhere.

I’m actually getting insulted by your replies at this point.

[asmita6658]

@GadgetSlave

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.