Printer status is showing tray is open eventhough tray is closed

[coolpanks]

just installed the hp printer pro 6430 wirelessly to my windows 11 but cant get printoout the pinter status is showing Tray is open.

i also installed hp smart app on my mobile device but still same status is showing up. eventhough i closed all the tray and restarted printer several times.

[Echo_Lake]

@coolpanks

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand you are getting an error a paper tray is open on your printer, to provide an accurate resolution, I need a few more details:

• Did you make any changes to your printer?

Try updating the printer firmware and check if it helps.

Link to update the printer firmware.
 

Try the steps recommended below.

Check for obstructions that prevent the input tray from closing

Remove any paper or other obstructions from underneath the printer and inside the gap where the input tray slides into.

Press the Power button to turn off the printer.

Grasp the handle on the input tray, and then pull the tray toward you to open it.

Figure: Pull to open the paper tray

Remove any loose sheets of paper from the input tray or any paper that blocks the photo tray.

Remove the output tray, and then set it aside.

Figure: Remove the output tray

Turn the printer onto its right side so you can access its underside.

Check the gap where the input tray was. Remove any loose paper or other obstructions in the gap. If any paper is jammed inside the gap, grasp the paper with both hands, and then pull the paper slowly but firmly toward you to remove it. Gently remove any jammed paper and bits of torn paper.

Figure: Turn the printer onto its right side, and then remove any obstructions

CAUTION:

Remove paper from the gap as carefully as possible. If any torn pieces of paper remain inside the printer, a paper jam is likely to occur, which could damage the print mechanism.

Turn the printer back over to its normal position, and then reinsert the input tray, pushing it into the printer until it locks into place.

Figure: Push in the paper tray

 NOTE: The tray clicks into place when it is completely closed, and the printer makes noise.

Grasp the output tray by the sides, and then replace the output tray with the input tray.

Press the Power button to turn on the printer.

Wait until the printer finishes warming up, and then check the control panel to see if the error message has cleared.

Refer to this article to further troubleshoot A paper tray is open issues with your printer.

Hope this helps! Keep me posted for further assistance.
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