Printer will not feed card stock paper

[Tohill]

We have an Officejet Pro 8600 that will not feed card stock paper. This was the printer I used when I was working and does a great job on standard paper but it won't take my wife's craft card stock paper. We used to have a HP Deskjet F4400 all in one and that one was able to print. Any suggestions would be greatly appreciated.

John

[Dragon-Fur · Accepted solution]

John,

Welcome to the HP Community Forum.

Try telling the printer what kind of Media you are printing -- if your Media settings in Printing Preferences do not include "card stock", you need to pick something else that is similar:  Brochure matte, index card, "something" that kind of sounds like card stock to the printer so the printer is expecting "thick" paper.

Printing Preferences – Windows and Mac

and... not really related, but  may have some relevance:

Printing Labels_Business-Cards_Cards

Click the Kudos Thumbs-Up to say Thank You!

And...Click Accept as Solution when my Answer provides a Fix or Workaround!

I am pleased to provide assistance on behalf of HP. I do not work for HP. 

[MaryAnneG]

I went into my printer preference for paper, card stock wasn't listed.  I tried photo paper and specialty paper and neither worked.  I still get the jammed message every time I try to print.

Mary Anne

[Dragon-Fur]

@MaryAnneG

Assuming for the moment that your printer is the same model, please see and follow the suggestions from the Printer's Troubleshooting Section on this subject:

A 'Paper Jam' Error Displays on the HP Officejet Pro 8600 Printers

For more possible focus on your issue, please start a new Thread of your very own -- include the model / Product number (NOT serial number) of your printer, your operating system, and a brief description of the steps you have tried to rectify the problem.

Brilliant Post - How to Ask Your Question

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

Click my Answer Accept as Solution to help others find Answers.

[MaryAnneG]

The Printer was printing on card stock yesterday without any problems.  It does print on regular paper.

[BooBoo12345]

Has anyone encountered this problem, just card stock that is kraft, it has a slight waviness, is there a brand of craft specifically for printers HP Envy 4502

[mrnoops]

I had trouble finding the Printer Preferences.

One place that they exist is:

Print Dialog windows/Properties/Paper Quality

Set the Media to: Card Stock

It does work well after you do that.

[richarda1]

Sorry. This did not help. The 4500 Envy is a cheap, ink-eating machine that has few options except normal printing.

[Cheron-Z]

@richarda1

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you