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‎09-01-2022 10:19 AM

HP Recommended
Product: HP Desk Jet 3630
Operating System: Microsoft Windows 10 (32-bit)

My printer used to print #6 envelopes properly, but no longer does so.  It prints in Portrait rather then Landscape even though I change the setting to landscape.  

Category:
1 REPLY 1

‎09-20-2022 11:00 AM

HP Recommended

Hi @Jady44,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP DeskJet 3630 All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

If the issue persists, then please follow  this video: Print on Envelopes from Windows

 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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