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HP Deskjet GT 5820
Microsoft Windows 7 (64-bit)

Hello, I need to reset the printer to factory settings.

thanks for help

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @PetrKemp

 

Thank you for joining HP Forums. 
I'll be glad to help you 🙂 

 

Please try the below steps to factory reset the Deskjet printers.

 

Unplug the power chord from the printer, when the printer is on.

Leave the printer for 30sec

Press and hold the power button and the cancel button at the same time, and plug the power chord in the printer. 

once the printer is turned on leave the button.

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below.
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner.

Thank you for posting in the HP Support Forum.

Have a great day!

Raj1788
I am an HP Employee 

View solution in original post

4 REPLIES 4
HP Recommended

Hi @PetrKemp

 

Thank you for joining HP Forums. 
I'll be glad to help you 🙂 

 

Please try the below steps to factory reset the Deskjet printers.

 

Unplug the power chord from the printer, when the printer is on.

Leave the printer for 30sec

Press and hold the power button and the cancel button at the same time, and plug the power chord in the printer. 

once the printer is turned on leave the button.

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below.
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner.

Thank you for posting in the HP Support Forum.

Have a great day!

Raj1788
I am an HP Employee 

HP Recommended

I was having printhead error and could not find a solution for it. Thanks to you It worked. You're a genious. :clap:

HP Recommended

So do you hold the cancel&power button with it plugged in or not? 

HP Recommended

Hello,
Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage

To be more helpful with your post, you may add key information if you wish:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A

2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit

3. Error message (if any)
• Example: ""Low disk space"" error in Windows

4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.

If you have any other questions about posting in the community, please feel free to send me a private message.

Thank you.

I work on behalf of HP.
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