Server Error Scan To E-Mail OfficeJet Pro 8710

[Marcel_L]

Hi,

I'm using a OfficeJet Pro 8710 since many years and even the scan-to-mail function a few times a month to send scans to several destinations. This has worked fine the first years (2017 till ~ 2020). Since then fitful the error occurs "Server Error - Try again later" occurs. Via Web Interface a test E-Mail is even not possible. Here a message "Error on SMTP email server. The server is down or busy. Try again later. Click "OK" to return." occures.

The solution was to do a semi-full reset. Thereafter it was working fine for some months but now this solution is not working anymore. Any suggestions? I'm using the german provider web.de 

[BeemerBiker]

Your provider may have changed the SMTP protocol due to security concerns.

I looked over at web.de and found the following setup 

https://www.bitrecover.com/imap-settings/web-de-mail/

if you recently enabled two factor authentication then you cannot use your web.de password.  You must use the app password described.

If a problem you might be better off contacting ah HP or Web.de rep

HP:  Click here for world-wide contact info

[Marcel_L]

Hello BeemerBiker,

thanks for reply. I have not changed  web.de security in the last months and two-factor-authentification is disabled...

I also tried now the non-secure Port 465 which leads to the same error message...

Is there an option to use a **bleep** account? I know that I have activated two-factor over there and have to use a application password or something else? Is there a tutorial out?

[Marcel_L]

I guess I found a solution for the moment. Switched to **bleep**.com as the "sending" Account and had to generate an App Password via google Login.