Smart tank printer, photo print alignment issue

[Farija]

My previous post regarding the issue got deleted for unknown reasons. Seems it is marked as SPAM, ==> Why??

let me put this simple, smart tank printer couldn't print photos with proper alignment and borderless. Firstly, the printer was replaced mentioning it won't happen again. However same issues with new one too. I have been told that it will be fixed Tomorrow but getting all excuses to reschedule.

I took work from home just because they said team would come to fix it nevertheless no one showed up except the reasons to reschedule. I have explained the same issues to multiple people with multiple examples. I'm really tired of the same. 

can someone share escalation matrix or what is the process of returning the product? 

New printer case ID: [Personal Information Removed]

[Rachel571]

Hi @Farija,

Welcome to HP Support Community.

I'm really sorry to hear about the troubles you've been experiencing with your printer. It sounds incredibly frustrating to deal with these persistent issues, especially after expecting a resolution. No one should have to go through this kind of hassle, especially when it impacts your ability to work from home efficiently.

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

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In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Take care and have a good day.

Rachel571
HP Support