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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
stevencorrenti
New member
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Message 1 of 11
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Supply Problem Error

HP Recommended
Laser Jet Prom MFP M281FDW
macOS 10.15 Catalina

Things I have done to try to resolve this problem:

 

I have done a hard restart

I have uninstalled all software and reinstalled (per hp help suggestion)

I have installed the firmware security update

I have installed all new toner cartridges (aftermarket)

 

None of this has resolved the problem.

10 REPLIES 10
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 11
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@stevencorrenti, Welcome to the HP Support Community!

 

To assist you better, what is the exact error on the printer screen?

 

HP cannot guarantee the functionality of non-HP ink toners. It may or may not work. 

 

Kindly refer to this document for more info on resolving supply error - 10.xx and Supplies Messages

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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lockdoctor
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Message 3 of 11
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KUMAR0307,

I am having same issue now after I installed the update the printer was saying was available. Is there a way to go back to the software that was working? The only difference from the original post is my computer is a Windows 10 64 bit operating system.

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Kumar0307
HP Support Agent
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Message 4 of 11
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@lockdoctor

 

There is no option to downgrade the printer firmware.

Are you using non-HP ink cartridges?

 

If yes, and the issue persists, please reach out to the HP Technical Support team in your region for further assistance. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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stevencorrenti
Author
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Message 5 of 11
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I have gone through all the online suggestions none of them help.

 

The printer was working fine until HP pushed a firmware update to the printer and now it will not work.  Also when I purchased the printer nowhere was it mentioned that the printer would not work unless you use HP's $400 ink vs other vendors $150. You don't require me to use HP paper so why do I have to use HP ink?

 

Anyway HP pushed an update to my printer that caused it not to work.  So I'd like HP to resolve this problem by putting my printer back into the state it was before the update.  Or HP can provide me with their genuine in at a reasonable price.

 

Look forward to getting this resolved, right now my printer is useless.

 

 

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Kumar0307
HP Support Agent
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Message 6 of 11
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@stevencorrenti

 

I understand. As mentioned in my previous post, please contact HP Technical Support team for further assistance or service options.

 

keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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stevencorrenti
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Message 7 of 11
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Can you provide me with a phone number to reach them at, I have tried going through the website and virtual agent and just keep getting pushed back to online help FAQ's

 

Thanks

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Kumar0307
HP Support Agent
HP Support Agent
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@stevencorrenti

 

I have sent you a private message with the contact information. Kindly check the same. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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ASW123
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Message 9 of 11
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I have the same problem. Very frustrating! Can you please send me the same link? 

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jabzi
Level 13
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Message 10 of 11
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Hello,
Kindly check your INBOX [ click on the ENVELOPE icon on top-right corner of this page ] to access steps that should fix.
Let me know if it worked for you.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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