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‎05-05-2024 02:33 PM

HP Recommended
Operating System: Microsoft Windows 11

The scanner in my HP Photosmart C5280 has stopped working.

Category:
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1 REPLY 1

‎05-07-2024 06:24 AM

HP Recommended

Hi @961873,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Identify and resolve scanner connection issues on a Windows computer.


Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Scan using the printer device driver

  • Try scanning from the printer driver if scanning from HP Smart or other apps does not work.
  • Make sure the printer is on and ready, and then load your original into the scanner.
  • In Windows, search Control Panel, and then open Control Panel.
  • Click Devices and Printers.
  • Find your printer in the list of devices and make sure it is online (a green circle with a check overlays its icon).
  • Right-click the printer driver and select Start Scan.

Click here for the remaining steps. 

 

Also, Print and Scan Doctor

Download and run this app to automatically fix a wide range of printer-specific issues. Click here

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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