false paper jamb

[Thomas_01]

When I print from my computer the paper advances through all the rollers and up under the print heads and then throws a paper jamb error.  the paper is not jammed. I have cleared the printer several times and restarted it.. it is consistent in its behavior.   

When I run a test page or make a copy from the scanner the paper advances just fine and then the printer prints..   

I installed the printer from the HP application so I am assuming the correct drivers are installed.  

need some advise 

tom 

[Irwin6]

Hi @Thomas_01,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing a paper jam issue with your Printer.

Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support