message on hold

[DebVM]

I sent an email to my printer to print - like I always do.  Sent it several times with no results.  Recycled power, no results and then a message from HP Mimecast printed out that the message was on hold.  HOW do I release it.

[Kumar0307]

@DebVM, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the ePrint feature. To assist you better I'd need some additional information that cannot be shared on a public post.

I have sent you a private message. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Echo_Lake]

@DebVM

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand the ePrint service is not working. Apologies for the inconvenience caused.

I need additional information to assist you further which cannot be shared on a public post.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
 

Have a great day!