power up issue with officejet pro 7720

[A812]

I have a Office Jet Pro 7720 and I cannot get it to turn on. There is power to the printer and the screen comes on with the HP symbol and blue line with the 7 dots below. The blue line moves across the screen then once it gets to the end the printer freezes and nothing further happens

There are no other lights on the screen, the home, question mark and back button along with the WIFI light are all off. I have tried unplugging the printer several times to no avail any ideas

Thanks

[Elohi_NR]

Hi @A812,

Welcome to the HP Support Community

Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a semi-full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A812]

Thank you Elohi_NR, but there's no private message from you, so your link just brings me back to my (empty) inbox.