• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

hp envy 6455e

3 REPLIES 3
HP Recommended

Hi @jerry1000,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

What is the exact issue?

Could you elaborate more?

Are you getting any errors?

 

What is the current OS you are using?

Elohi_NR
I am an HP Employee
HP Recommended

W.hen i try to print a pop up comes on my lap top saying print job paused check printer,resolive issue the print job will be canceled if this issue is not resolved.  i have no idear what theissue is.  thanks

HP Recommended

Hi @jerry1000 ,

 

Let's try these steps and see if they work. Click here

 

Keep me posted. 

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Thanks
Elohi_NR 

I am an HP Employee

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.