• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
envy 4522
Mac OS X 10.10 Yosemite

I am a macbook pro owner.

My new printer prints colour when using test pages

but

only prints in greyscale when printing from Excel,Word, or webpages

 

This appears to be a common problem from the list on the site

But I cannot see an answer in the help section of your site

 

Thanks

Dave

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended


Hi there!
Welcome to the HP Forums, I hope you're well @DaveMacowner,

 

 

I saw your post about how your Mac running 10.10 is unable to print in color to your Envy 4522, and I wanted to reply with my own suggestions. As the test pages print out in color, we know the printer itself is okay!:)

 

Try these steps in order from your Mac:

  1. Reset the printing system
  2. Repair disk permissions
  3. Restart the Mac
  4. Click this link, download and install Easy Start: HP Easy Start
  5. In addition, download this driver: HP Printer Drivers v3.0 for OS X
  6. Try printing again

 

 

 

If you have any troubles, let me know and I will do my best to help.


Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up" to say thanks for my help.


Have a wonderful day:D

 

a i n b o w 7000

I work on behalf of HP



Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!

View solution in original post

1 REPLY 1
HP Recommended


Hi there!
Welcome to the HP Forums, I hope you're well @DaveMacowner,

 

 

I saw your post about how your Mac running 10.10 is unable to print in color to your Envy 4522, and I wanted to reply with my own suggestions. As the test pages print out in color, we know the printer itself is okay!:)

 

Try these steps in order from your Mac:

  1. Reset the printing system
  2. Repair disk permissions
  3. Restart the Mac
  4. Click this link, download and install Easy Start: HP Easy Start
  5. In addition, download this driver: HP Printer Drivers v3.0 for OS X
  6. Try printing again

 

 

 

If you have any troubles, let me know and I will do my best to help.


Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up" to say thanks for my help.


Have a wonderful day:D

 

a i n b o w 7000

I work on behalf of HP



Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.