Can't sign in to HP Smart

[mrgood718]

I can't sign in to HP Smart on my tablet. I have completely uninstalled the app. Made sure I have the latest version. Tried firefox browser as the KB suggests and no luck. I keep getting error code OW_500_OWSID00001. It says to contact HP support but no such thing exists. This communities I keep finding questions that never got a satisfactory resolution.  Here are the specs of my device.

Galaxy Tab S4

Android 10

HP Smart Version 16.0.0.4184 (It is the latest version available on playstore)

[sandytechy20]

@mrgood718 

Welcome to the HP support community

I understand that you are getting HP Smart app login issues, I am glad to assist you.

• Devices using the Samsung browser, change the browser privacy settings to allow the HP Smart app to open a browser window.
• Restart your mobile device, and make sure it is connected to the internet.
• Open the Samsung browser, and then tap the Menu icon in the bottom right.
• Tap Privacy, and then disable Block pop-ups.
• 
• Open the HP Smart app, and then sign in to or create an account.
• If you can sign in, you are done troubleshooting.
• If you cannot sign in to or create an account, continue with these steps.
• Install the Firefox app from your app store.
• Change the default browser to Firefox.
• In Android, open the Settings app.
• Search for and open the Default apps or Default browser menu, and then select Firefox in the list.
• Open the HP Smart app, and then sign in to or create an account.
• After the printer setup is complete and you can sign in, change the default browser back to your preferred settings.

Refer to this HP document for more assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.