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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Officejet 2620
Microsoft Windows 10 (64-bit)

When using HP Officejet 2620 for scanning with the ADF, page is detected and scan starts. But end of page is not detected so following pages are not realized as separate pages. Finally error is detected and no scan images are build.

This happens as well with only one page, it is feeded, it does not stop feeding but error ist detected after a while.

This happens as well in context of copying pages with ADF not using any Laptop. 

1 REPLY 1
HP Recommended

@GWurth 

 

The ADF is perhaps in need of maintenance

 

Known solutions, presented in order to be considered / completed:

Resolve scan quality problems on HP printers

 

 

What else?

If you have not done so, certainly try reloading the printer software.  (Ask if you need help.)

IF the issue is caused by the driver, uninstalling and reloading will help.

 

 

What else?

Could be the paper / original document you are trying to scan.

Paper is not all equal - paper might be curled, damp (or too dry), folded, too thin or too thick...

Try a different document made from "standard sized document paper" in good condition.

 

Finally...

Product introduced in September 2013.

It is possible the mechanics are showing signs of wear.

If true - Can it be fixed? 

Maybe - the problem is finding someone that would do the work without charging you as much as it would cost for a brand new, top-shelf OfficeJet Pro printer.

 

 

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HP Officejet 2620 All-in-One Printer series 

 

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