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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-16-2012 12:29 PM

HP Recommended

Hi realjax, 

 

Let me know if an uninstall & reinstall with the current version from the HP website helps resolve the issue?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎03-16-2012 12:38 PM - last edited on ‎04-19-2016 09:13 AM by HP Administrator

HP Recommended

Realjax, I wonder if this would work for your situation?

 

http://support.hp.com/us-en/document/c03149924

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‎03-19-2012 08:54 AM

HP Recommended

Thanks but no.

 

The driver for the printer mentioned in the link is significantly different. They talk about problems with drivers from version 23.x up until 46.x

But the latetest 6500a Plus driver is 22.x

 

Besides, the 'solution' mentioned there: 'just disable scan to computer, and your scan to computer poblems are gone'  can not be taken seriously of course.

 

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‎03-20-2012 02:19 AM

HP Recommended

Last night the printer was frozen. First time I've ever seen a printer's software crash.. 

I couldn't even turn the **bleep** thing off anymore!  <SIGH>

 

Gotta tell you, it is my first HP and most definately my last one; 

Drivers are very buggy and havent been updated in almost 18 months despite all the bug reports. I am quite disappointed. 

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‎03-26-2012 06:14 AM

HP Recommended

Hi 

 

Let me know if an uninstall & reinstall with the current version from the HP website helps resolve the issue?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎03-28-2012 03:13 AM

HP Recommended
@pcwizard wrote:

Hi 

 

Let me know if an uninstall & reinstall with the current version from the HP website helps resolve the issue?

no.  

 

I am not a simpleton and have of course the newest ,16 month old drivers running

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‎03-28-2012 03:26 AM

HP Recommended
@Praveen_David wrote:

Hi All,

 

HP OJ 6500A Plus, HP OJ 7500A, HP OJ 8500A, HP Photosmart B210, HP Envy D100 All-in-One printers support new version of printer software which 22. In this new version software we need to activate the scan feature everytime from software so that we can scan using the printer front panel.

 

Future updates to this software will enable us to activate this feature only once. But as of now we need to activate it everytime printer or computer is turned OFF.


So, if I understand correctly this is what was said here:

'Yes, there is a problem with current version 22.   We will fix this in a new release'

 

Pretty sad, when you realise that this was written well over a year ago. A new version was never released.

When is that new version coming guys ?  Is it coming at all ?

 

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‎03-28-2012 06:26 AM

HP Recommended

Hi realjax, 

 

Run the following firmware update

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-89912-3&cc=us&dlc=en&lc=en&...

 

The new version 22.5 has been available since 11-11-2010. 

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-86366-3&cc=us&dlc=en&lc=en&...

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎03-28-2012 06:44 AM

HP Recommended

While there may be issues with individual printer/computer combinations and programming, I now can say that my previous instructions allow me to simply lay down the document on the printer tray, without any printer manipulation, and simply click on HP SCAN, which I have in my startup menu.  Done!  Try it and you will like it!

 

 

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‎03-28-2012 08:21 AM

HP Recommended

I went thru the printer control panel product update. It says there are no product updates available. But my scan to still has to activated everytime.

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